Refund policy
At Light My Tree, customer satisfaction is important to us! We take pride in providing quality products that bring joy and sparkle to your holiday season. ✨
Returns & Refunds
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect orders, or unwanted items, except where required by applicable consumer protection laws.
Damaged or Defective Products
If your product arrives damaged or defective, don’t worry! Our team is here to help.
Please contact our store and provide the following:
- Your order number or proof of purchase
- Clear photos showing the damage or defect
- A brief description of the issue
Once we receive your information, our team will review your request and work with you to find an appropriate solution, which may include a replacement or another resolution as required by applicable law.
Contact Us
If you experience any issues with your order, please reach out to us through our store’s contact page.
We appreciate your understanding and thank you for supporting Light My Tree! 🎄✨
Making your holidays brighter, one tree at a time.